FAQ
Question 1: How many branded accessories can you offer?
A 1: In Cummins, Isuzu, Kobelco, Hyundai, Kato, Sumitomo, Doosan, Volvo, Komatsu, Hitachi, Carter, etc. We offer complete parts for these trucks, excavators, etc.
Question 2: Are you a factory or a trading company?
A2: We are manufacturers.
Question 3: Where is your warehouse? How do I get there?
A: Our warehouse is loed in Guangzhou. We warmly welcome all customers at home and abroad to visit and guide!
Question 4: How big is your warehouse?
A4: More than 20,000 M2;
Question 5: How is the quality of your factory controlled?
A) Regular maintenance of the production machine
B) From the cutting of the material to the final production process, each step must comply with the ISO9001 standard.
C) Materials should be brought in from large steel companies and steel mill tables must be provided. The quality control team must track all production schedules and produce detailed test records for quality checks.
D) Accept third party inspection
Q6: What is your warranty policy?
A: After the claim is defined, we will compensate 100% of all claims within 6 months of the bill of lading.
Q7: How to get samples?
A7: We are honored to provide you with free samples, but the shipping cost has been paid.
Q8: What is the delivery time?
A8: For airline orders: approximately 3-10 business days after full payment is received.
For shipping orders: approximately 15-25 business days after receiving a 30% deposit.
Question 9: What is the shipping method?
A9: Land, sea or air/courier, we will choose the most reasonable one for you.
Question 10: What is the advantage of your company?
A) More than 20 years of production experience, familiar with the market, can provide customers with the most reasonable price.
B) Strict quality control regulations, experienced engineers and quality control teams to ensure quality
C) Our experienced staff must take every step of the customer's requirements seriously and provide feedback quickly. Our skilled quality control team must strictly control the quality of each order.
D) Win-win is our goal. Consider the customer's point of view. We can provide our customers with the best solution for product design, product purchase, transportation and quality requirements.
E) Ordinary items usually have some stock and can be ordered in small quantities.
